aottr.dev
Free and open source ticket system written in python
Add TeamAdmin class to admin.py and create migration for access_non_category_tickets field in Team model
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ticketing/admin.py
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ticketing/admin.py
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ticketing/migrations/0013_team_access_non_category_tickets.py
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ticketing/migrations/0013_team_access_non_category_tickets.py
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# Generated by Django 5.0.3 on 2024-03-24 14:42
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0012_seed_mailtemplates"),
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]
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operations = [
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migrations.AddField(
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model_name="team",
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name="access_non_category_tickets",
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field=models.BooleanField(default=False),
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),
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]
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ticketing/models.py
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ticketing/models.py
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name = models.CharField(max_length=200)
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description = models.TextField(blank=True)
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members = models.ManyToManyField(PawUser)
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access_non_category_tickets = models.BooleanField(default=False)
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def __str__(self):
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return self.name
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indexes = [
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models.Index(fields=["priority", "title"]),
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]
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@classmethod
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def _get_tickets(cls, user) -> models.QuerySet:
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"""
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For regular users with no team: return all open tickets that are created by the user
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"""
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user_teams = user.team_set.all()
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if not user_teams:
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return cls.objects.filter(user=user)
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q = cls.objects.filter(
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models.Q(user=user) | # tickets created by user
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(models.Q(assigned_team__in=user_teams) | models.Q(assigned_to=user)) | # tickets assigned to user or user's team
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(models.Q(assigned_team=None) & models.Q(category=None)) # tickets that are not assigned and have no category (general), needs to be excluded with filter
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)
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if not any([team.access_non_category_tickets for team in user_teams]):
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return q.exclude(models.Q(assigned_team=None) & models.Q(category=None) & ~models.Q(user=user))
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return q
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@classmethod
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def get_open_tickets(cls, user) -> models.QuerySet:
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"""
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For regular users with no team: return all open tickets that are created by the user
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"""
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return cls._get_tickets(user).exclude(status=cls.Status.CLOSED)
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@classmethod
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def get_closed_tickets(cls, user) -> models.QuerySet:
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"""
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For regular users with no team: return all closed tickets that are created by the user
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"""
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return cls._get_tickets(user).filter(status=cls.Status.CLOSED)
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def can_open(self, user):
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return self in Ticket._get_tickets(user)
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def close_ticket(self):
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self.status = self.Status.CLOSED
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ticketing/views.py
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ticketing/views.py
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@login_required
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def show_tickets(request):
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if request.user.is_staff:
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# show only tickets that are not closed and are not assigned or assigned to the current user's team
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tickets = Ticket.objects.filter(
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~Q(status=Ticket.Status.CLOSED) & (~Q(assigned_team=None)
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| ~Q(assigned_team__in=request.user.team_set.all()))
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).order_by("priority", "-created_at")
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else:
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tickets = Ticket.objects.filter(
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user=request.user).order_by("-created_at")
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tickets = Ticket.get_open_tickets(request.user).order_by("priority", "-updated_at")
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return render(request, "ticketing/tickets.html", {"tickets": tickets})
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···
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ticket = get_object_or_404(Ticket, pk=ticket_id)
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# comment_templates = Template.objects.filter(category=ticket.category)
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if request.user != ticket.user and not request.user.is_staff:
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if not ticket.can_open(request.user):
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return redirect("all_tickets")
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form, template_form, team_assignment_form, category_assignment_form = CommentForm(