aottr.dev
Free and open source ticket system written in python
add more mail templates
+121
-60
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.gitignore
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-2
.gitignore
+8
-58
core/migrations/0007_seed_mailtemplates.py
+8
-58
core/migrations/0007_seed_mailtemplates.py
···
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def add_initial_templates(apps, schema_editor):
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MailTemplate.objects.create(
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event='ticket_status_change',
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name='Ticket Status Change',
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language='en',
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subject='Your ticket status has changed',
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content='''\
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Hello {ticket_creator_username},
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This is to inform you that the status of your ticket #{ticket_id} {ticket_title} has been changed from "{ticket_status_old} to "{ticket_status}".
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Thank you for your patience.
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Best regards,
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[Your Organization Name]
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'''
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)
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MailTemplate.objects.create(
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event='new_ticket',
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name='New Ticket',
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language='en',
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subject='Your ticket has been created successfully',
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content='''\
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Dear {ticket_creator_username},
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We're writing to inform you that your ticket #{ticket_id} has been created successfully.
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Details:
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Title: {ticket_title}
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Category: {ticket_category}
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Description:
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{ticket_description}
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Our team will review your ticket and respond as soon as possible. You can track the status of your ticket by logging into your account.
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Thank you for reaching out to us.
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Best regards,
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[Your Organization Name]
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'''
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)
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MailTemplate.objects.create(
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event='ticket_assigned',
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name='Ticket Assignment',
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event='new_user',
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name='New User Account',
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language='en',
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subject='A new ticket has been assigned to your team',
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subject='Welcome to [Your Organization Name]!',
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content='''\
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Hello Team,
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Hello {username},
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A new ticket has been created with the following details:
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Ticket ID: #{ticket_id}
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Title: {ticket_title}
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Priority: {ticket_priority}
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Category: {ticket_category}
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Created By: {ticket_creator_username}
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Description:
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{ticket_description}
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Welcome to [Your Organization Name]!
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Please review the ticket and take appropriate action.
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Your account has been successfully created. Here are your account details:
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Thank you for your attention.
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Username: {username}
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Email Address: {email}
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Best regards,
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[Your Organization Name]
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'''
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class Migration(migrations.Migration):
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+103
ticketing/migrations/0012_seed_mailtemplates.py
+103
ticketing/migrations/0012_seed_mailtemplates.py
···
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from django.db import migrations
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from core.models import MailTemplate
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def add_initial_templates(apps, schema_editor):
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MailTemplate.objects.create(
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event='ticket_status_change',
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name='Ticket Status Change',
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language='en',
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subject='Your ticket status has changed',
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content='''\
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Hello {ticket_creator_username},
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This is to inform you that the status of your ticket #{ticket_id} {ticket_title} has been changed from "{ticket_status_old} to "{ticket_status}".
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Thank you for your patience.
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Best regards,
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[Your Organization Name]
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'''
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)
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MailTemplate.objects.create(
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event='new_ticket',
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name='New Ticket',
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language='en',
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subject='Your ticket has been created successfully',
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content='''\
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Dear {ticket_creator_username},
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We're writing to inform you that your ticket #{ticket_id} has been created successfully.
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Details:
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Title: {ticket_title}
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Category: {ticket_category}
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Description:
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{ticket_description}
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Our team will review your ticket and respond as soon as possible. You can track the status of your ticket by logging into your account.
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Thank you for reaching out to us.
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Best regards,
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[Your Organization Name]
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'''
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)
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MailTemplate.objects.create(
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event='ticket_assigned',
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name='Ticket Assignment',
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language='en',
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subject='A new ticket has been assigned to your team',
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content='''\
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Hello Team,
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A new ticket has been created with the following details:
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Ticket ID: #{ticket_id}
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Title: {ticket_title}
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Priority: {ticket_priority}
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Category: {ticket_category}
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Created By: {ticket_creator_username}
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Description:
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{ticket_description}
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Please review the ticket and take appropriate action.
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Thank you for your attention.
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Best regards,
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[Your Organization Name]
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'''
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)
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MailTemplate.objects.create(
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event='new_comment',
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name='Comment Created',
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language='en',
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subject='New Comment on your Ticket: #{ticket_id} - {ticket_title}',
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content='''\
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Hello {ticket_creator_username},
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A new comment has been added to your ticket #{ticket_id} - "{ticket_title}".
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Comment:
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{comment_text}
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You can view the full conversation and reply to the comment by logging into your account.
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Thank you for using our ticket system.
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Best regards,
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[Your Organization Name]
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'''
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class Migration(migrations.Migration):
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dependencies = [
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("ticketing", "0011_alter_fileattachment_file"),
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]
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operations = [migrations.RunPython(add_initial_templates),]
+9
ticketing/models.py
+9
ticketing/models.py
···
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def __str__(self):
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return f'Comment by {self.user.username} on {self.ticket.title}'
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@receiver(post_save, sender=Comment, dispatch_uid="mail_comment_notification")
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def send_mail_comment_notification(sender, instance, created, **kwargs):
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if created:
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mail_template = MailTemplate.get_template('new_comment', instance.user.language)
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if not mail_template:
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return None
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mail_template.send_mail(instance.ticket.user.email, {
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'ticket_id': instance.ticket.id, 'ticket_title': instance.ticket.title, 'ticket_creator_username': instance.user.username,
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'comment_text': instance.text})
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class FileAttachment(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)